Support
Frequently Asked Questions
Everything you need to know before ordering.
Are the frames authentic?
Yes. Every frame sold through LensesRx.com is 100% genuine, sourced directly from authorized distributors. No grey market, no replicas.
How does the prescription process work?
After choosing your frames, you enter your prescription details at checkout. Our certified lab cuts and fits the lenses in-house, then ships the finished glasses directly to you.
What prescription types do you handle?
We handle virtually any prescription — single vision, bifocal, progressive (no-line), high-index, tinted, transitions, polarized, and prism corrections up to complex Rx.
How long does shipping take?
Most orders ship within 7–10 business days. Rush options are available at checkout. We ship to all 50 US states and all Canadian provinces — always free.
What if my glasses don't fit right?
We offer a 30-day return and exchange policy. If something isn't right with the fit or lenses, we'll make it right at no cost.
Can I use vision insurance?
We don't process insurance directly, but we provide an itemized receipt you can submit to your insurance provider for out-of-network reimbursement.
What lens coatings are available?
Anti-reflective, UV protection, blue-light blocking, scratch-resistant, photochromic (transitions), polarized, and mirrored coatings are all available.
Can you replace lenses in my existing frames?
Yes — LensesRx.com offers a dedicated lens replacement service. Mail your frames and they'll cut fresh lenses to your prescription.
Still have questions?
Our team is ready to help with anything from Rx questions to frame sizing.
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